Support for Cobalt Products (Was: Re: [cobalt-security] kernel corrupted!)

[Jeff Lasman <jblists@xxxxxxxxxxxxx>]

Wayne Kiedaisch wrote:

> Yes, Cobalt's phone tech support sucks. Unless it improves very soon, we
> will be looking at other machines to purchase in the future.

If you're expecting free support I really can't help you, except to
commiserate.

However, if you're looking for a third-party support option may I
suggest that we do a good job at that, and that we have a rather unique
guarantee: if we can't fix the problem there's no charge.

> Has anyone seen any comments from Cobalt regarding if and when they plan on
> improving support any time soon?

No, but frankly, I'd welcome it even if it would cut into our business. 
I'd rather we spend our resources helping people with projects outside
the scope of tech support, and rather on new projects.

Jeff
-- 
Jeff Lasman <jblists@xxxxxxxxxxxxx>
nobaloney.net
P. O. Box 52672
Riverside, CA  92517
voice: (909) 787-8589  *  fax: (909) 782-0205