The main issue is not Sun not supporting custom configs. That is their
prerogative. The BIG issue is Sun not releasing security patches in a timely
manner. For example Sun still has not released an official patch for the
PHP vulnerability. Other vendors had patches out the same day. I think the
complaint from people about custom configs is centered around the fact that
in order to make the RAQ secure you have to install patches not provided
by Sun. This is because the product is defective, not because they want
to do something not supported on it. Since we are using other products as
an example - This would be like Ford telling customers that they would have to
wait months to get replacement tires for their defective Firestone ones,
and that if you went to your own mechanic and installed safe tires your
Ford warranty would be voided. For me, this issue makes the product unusable
- I can't use a product that has major security flaws, nor am I willing
to use an unsupported product. If Sun does not iron out it's security issues
soon we will be switching all customers that are on Cobalt RAQs to another
platform.
Tom