Re: Support for Cobalt Products (Was: Re: [cobalt-security] kernel corrupted!)

["Dan Diehl" <dan@xxxxxxxxxxxx>]

Point taken. No further comment needed. Have a nice day.

Dan

----- Original Message -----
From: Wayne Kiedaisch <wayne@xxxxxxxxxxxxxxxx>
To: <cobalt-security@xxxxxxxxxxxxxxx>
Cc: <rpastaff@xxxxxxx>
Sent: Wednesday, June 28, 2000 11:02 AM
Subject: RE: Support for Cobalt Products (Was: Re: [cobalt-security] kernel
corrupted!)


> Dan,
>
> Expecting quality customer service is not bickering. We have a competent
> systems team. And they have found lots of problems and made several
> recommendations to Cobalt in the past. The fact that you have not yet had
a
> problem does not mean you are competent. : )
>
> I hope that when you need support you can find it in your manual fast
enough
> to fix it to the satisfaction of your customers. Contrary to your
> statements, user groups are communities created so that people can help
each
> other fix problems whether they are equipment related, security related or
> customer service related.
>
> I agree that this recent cry for better support and product design is
better
> suited to cobalt-users, but I don't spend my entire day in newsgroups and
> didn't pay attention to the list name. Sorry. In any case, I would have
> expected a message from a Cobalt representative in response to the recent
> thread to be more like:
>
> "I apologize. I didn't realize that several people felt negatively about
our
> support department. We take pride in the level of customer support that we
> offer as a company. I will personally look into this for you, take your
> comments to my supervisor and fellow team members, and see if we can find
a
> solution to the problems. If you don't mind, I would be interested in
> speaking with you again for suggestions as to how we can improve our
> customer support department."
>
> Instead, the Cobalt rep asked us to take the conversation elsewhere.
>
> Cobalt may have gotten their product to market first, but companies such
as
> Dell, IBM and several upstarts are close on their tails and may just offer
> better designed products and quality customer service to better meet our
> future needs. I like the Cobalt product but I also know that it could be a
> lot better. It's the difference between being good and being great.
>
> Ps. Your Cobalt brownie points won't work when you have a simple problem
due
> and you are forced into the customer support voice mailbox. : )
>
> Wayne@xxxxxxx <mailto:Wayne@xxxxxxx>
>
>
> -----Original Message-----
> From: Dan Diehl [SMTP:dan@xxxxxxxxxxxx]
> Sent: Wednesday, June 28, 2000 12:23 PM
> To: cobalt-security@xxxxxxxxxxxxxxx
> Subject: Re: Support for Cobalt Products (Was: Re: [cobalt-security]
> kernel corrupted!)
>
> To those complaining,
>
> As with any computer, the end user or system administrator has to assume
> some responsibility for the configuration and maintenance of the system. I
> believe that the Cobalt Raq3 is a very stable and reliable product if
> configured properly and has all the latest package updates installed. I
> maintain 4 Raq servers and haven't had one major glitch in any of them
that
> I could not solve and they have never crashed or lost email. I am
surprised
> in the amount of silly bickering that is going on in this thread. Keep it
up
> and you will do nothing but further damage the current support system.
Most
> of the messages I have read on this user group can be solved by reading
the
> manuals or getting a competent administrator to run your systems.
>
> This user group should not be used to flame our only support system for a
> product that we have all spent good money on, so if you have a complaint,
> cry about it somewhere else.
>
> Dan
>
> ----- Original Message -----
> From: Jeff Lovell <jlovell@xxxxxxxxxx>
> To: <cobalt-security@xxxxxxxxxxxxxxx>
> Sent: Tuesday, June 27, 2000 8:39 PM
> Subject: Re: Support for Cobalt Products (Was: Re: [cobalt-security]
kernel
> corrupted!)
>
>
> > Jimmy Gross wrote:
> > >
> > > I can see that this thread is going to last a few weeks.
> >
> > I can see that too.  :(  This is a security list, if we could
> > keep the issues at hand to security related issues I would
> > appreciate it.  This thread is much better suited for cobalt-users.
> >
> > TIA
> >
> > Jeff
> >
> > _______________________________________________
> > cobalt-security mailing list
> > cobalt-security@xxxxxxxxxxxxxxx
> > http://list.cobalt.com/mailman/listinfo/cobalt-security
> >
>
>
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>
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